About
At RRS Plumbing Contractors, we value our privacy and are committed to protecting your personal information. This privacy outlines how we collect, use, and safeguard your information when you visit our website or interact with our services.
By using our website or services, you agree to the terms outlined in this policy.
Information We Collect
We may collect the following types of information:
Personal Information: Name, email address, phone number, and any details you provide through forms of communication.
Usage Data: IP address, browser type, page visited, and interaction with our website.
Communication Data: Information provided when contacting us via phone, email or SMS.
How We Use Your Information
We use your information to:
- Schedule and manage our services
- Send appointment confirmations and reminders
- Provide customer service support
- Process payments
- Improve our website and customer experience
- Send important service updates.
SMS / Text Messaging Policy
By providing your phone number you consent to receive SMS messages from us related to:
- Appointment confirmation and reminders
- Service updates and notifications
- Billing or account-related messages
- Customer support communication
Messages frequency may vary. Message and data rates may apply.
Opt-Out
You may opt out of receiving SMS messages at any time by replying:
- STOP to unsubscribe
- HELP for assistance
We only send SMS messages to individuals who have provided prior consent, and we maintain records of such consent in accordance with applicable laws and regulations.
No Mobile Information Sharing
We respect your privacy.
We do not sell, rent, or share mobile phone numbers or SMS consent information with third parties or affiliates for marketing purposes.
Your mobile information will only be used for the specific purposes outlined in this policy, such as providing services, communicating with you, or complying with legal obligations.
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Content From Other Websites
Articles or pages on this site may include embedded content (e.g., videos, images, etc.). Embedded content behaves as if you visited the external website directly.
These third-party sites may collect data, use cookies, and monitor your interaction with their content.
Who We Share Your Data With
We do not sell your personal data.
We may share limited data only with trusted service providers that help us operate our business, such as:
- Scheduling software
- Payment processors
- Email/SMS communication providers
- Website hosting services.
These providers are required to protect your information.
Cookies
We use cookies to:
- Improve website performance
- Understand visitor behavior
- Support analytics and marketing optimization.
You may disable cookies in your browser settings, but some features may not function properly.
Data Security
We implement reasonable administrative, technical, and physical safeguards to protect your personal information.
However, no method of transmission over the internet is 100% secure.
How Long We Retain Your Data
Comments and related metadata may be retained indefinitely, customer information is retained as long as necessary to provide services, you may request deletion of your personal data at any time (subject to legal obligations).
Your Rights
You may request to:
- Access to your personal data
- Correct or delete your data (subject to legal or business record requirements)
To make a request, contact us at: office@rrsplumbing.com
Third Party Services
We may use third party tools (including Jobber) to manage scheduling, communication, and customer records. These platforms have their own privacy policies.
We do not share your personal information, including mobile numbers, for third party marketing.
Updates to This Policy
We may update this privacy policy periodically. Updates will be posted on this page with a revised date.
Opting Out of Communications
You may opt out of SMS messages at any time by replying STOP.
You may also contact us directly to be removed from any communication list.
Contact Information
If you have any questions about this Privacy Policy or our data practices, please contact us at:
RRS Plumbing Contractors
Phone: (281) 220-9478
Email: office@rrsplumbing.com
Website: www.rrsplumbing.com