RRS Plumbing Contractors
Last updated: October 6, 2026
RRS Plumbing Contractors ("RRS Plumbing," "we," "us," or "our") is a locally owned plumbing company serving homes and businesses in Houston, Texas, and the surrounding areas. This Privacy Policy explains what information we collect when you visit rrsplumbing.com, call, email, or text us, or hire us for plumbing work. It also explains how we use that information and the choices you have.
We have tried to keep this policy short and easy to read. If anything is unclear, call us at 281-220-9478 or email office@rrsplumbing.com and we will be glad to walk you through it.
By using our website or giving us your information, you agree to the practices described here. If you do not agree, please do not use the website. You are always welcome to call us instead.
Information We Collect
Information you give us
When you call, email, text, fill out a form on our website, or schedule plumbing work, we may collect:
- Your name, phone number, and email address
- The address where you need service, along with details about the property that we need to do the job
- A description of the plumbing problem or project, including any photos or documents you choose to send
- Billing details and payment information when you pay for our work
- Anything else you choose to tell us in a call, message, or form
Information collected automatically
Like most websites, ours collects some technical information when you visit, such as:
- IP address and general location (city or region)
- Browser type, device type, and operating system
- The pages you view, how long you stay, and the site that sent you to us
- The date and time of your visit
This information is gathered through cookies and similar tools, which are explained in Section 3.
Information from others
In some cases we may receive your information from someone else involved in the job, such as a builder, general contractor, or property manager who asks us to do plumbing work at your home or business.
How We Use Your Information
We use the information we collect to run our plumbing business and take care of our customers. That includes using it to:
- Answer your calls, messages, and requests for estimates
- Schedule, perform, and follow up on plumbing work
- Prepare estimates, invoices, and receipts, and process payments
- Obtain permits and meet licensing, tax, and recordkeeping requirements
- Send service messages such as appointment confirmations, arrival updates, and follow-ups
- Understand how people use our website so we can improve it
- Show relevant content and ads, and measure how our advertising performs
- Protect our customers, our team, and our business from fraud, misuse, or safety problems
- Send offers or updates if you have agreed to receive them. You can opt out at any time.
Cookies and Similar Technologies
Our website uses cookies to personalize content and ads and to analyze traffic. Cookies are small files stored on your device that help a website remember your visit and understand how people use the site.
When you visit rrsplumbing.com, a cookie notice gives you the chance to make your choice. You can also control cookies through your browser settings, where you can block them or delete the ones already stored. If you turn cookies off, most of the website will still work, though some features may not behave as expected.
Some cookies are set by outside companies that provide analytics or advertising services for us. Those companies may collect information about your visits to our site and other sites over time, and they handle that information under their own privacy policies.
Text Messages and Phone Calls
If you give us your mobile number, we may call or text you about your service request. For example, we may confirm an appointment, let you know a plumber is on the way, send an estimate or invoice, or check in after a job.
We send promotional texts only to people who have agreed to receive them. Agreeing to receive texts is never a condition of buying any service from us.
- Message frequency varies depending on your service needs.
- Message and data rates may apply, depending on your mobile plan.
- Reply STOP to any text to stop receiving messages. Reply HELP for help, or call us at 281-220-9478.
We do not sell, rent, or share mobile phone numbers or text messaging consent with third parties or affiliates for their marketing or promotional purposes.
We share phone numbers only with the service providers that help us deliver our own messages, such as our phone and messaging platforms, and only for that purpose.
How We Share Information
We do not sell your personal information. We share it only in the situations below, and only as much as is needed:
- Service providers. Companies that help us run our business, such as website hosting, analytics, scheduling, invoicing, payment processing, email, and phone and text messaging providers.
- Permits and inspections. City or county permitting offices, inspectors, and utility companies when a job calls for a permit, inspection, or utility coordination.
- People involved in your project. Builders, general contractors, property managers, and others we need to coordinate with to complete your job.
- Suppliers and manufacturers. When we order parts or equipment for your job or help with a manufacturer warranty claim.
- Legal reasons. When the law, a court order, or a government request requires it, or when we need to protect the rights, safety, or property of our customers, our team, or others.
- Business changes. If our business is sold, merged, or reorganized, customer records may be transferred to the new owner, who must continue to honor this policy.
How Long We Keep Information
We keep your information for as long as we need it for the purposes described in this policy. That includes keeping job records for warranty, tax, licensing, and legal purposes. When we no longer need information, we delete it or remove the details that identify you.
How We Protect Information
We use reasonable administrative, technical, and physical safeguards to protect the information we hold. No website, email system, or storage method is completely secure, so we cannot promise absolute security. To help protect yourself, please do not send full card numbers or other sensitive financial details by email or text.
Your Choices
- See, correct, or delete your information. Contact us using the details at the end of this policy. We may need to confirm your identity first. In some cases we must keep certain records, for example to meet legal, tax, or licensing requirements, and we will tell you if that applies.
- Stop marketing messages. Reply STOP to any text, use the unsubscribe link in any marketing email, or contact us directly. We may still contact you about work you have requested or an open invoice.
- Manage cookies. Use the cookie notice on our website or your browser settings, as described in Section 3.
Texas and other states have privacy laws that give residents certain rights over their personal information. Whether or not those laws apply to a business of our size, we will make a good-faith effort to honor reasonable requests about your information.
Children's Privacy
Our website and services are meant for adults. We do not knowingly collect personal information from children under 13. If you believe a child has given us personal information, please contact us and we will delete it.
Links to Other Websites
Our website may link to other sites, such as review sites, maps, or social media pages. We do not control those sites and are not responsible for their content or privacy practices. We encourage you to read their privacy policies before sharing information with them.
Changes to This Policy
We may update this Privacy Policy from time to time. When we do, we will post the new version on this page and change the "Last updated" date at the top. Changes take effect when they are posted. We encourage you to check back now and then.
Contact Us
If you have questions about this Privacy Policy or about how we handle your information, please reach out:
RRS Plumbing Contractors
12645 Memorial Dr, Suite F #722
Houston, TX 77024
Phone: 281-220-9478
Email: office@rrsplumbing.com
Website: rrsplumbing.com